Sponsors
2020’s Credit Excellence Awards sponsor – Arvato Financial Solutions
https://finance.arvato.com/en-uk/
Previous Sponsors
Ascent Performance Group
Ascent Performance Group ranks among the UK’s leading debt recovery law firms and field service businesses. Ascent provides full service capability to major institutions and corporates. The company won the Compliance and Best Customer Outcomes Award at last year’s Credit Excellence Awards.
Ascent is well known for its innovative approach. It is recognised for resolving more matters at fixed price than its peers and has repeatedly been the first in its markets to introduce new technology. Recently, Ascent has been using Trustpilot and generates a 8.5 star “Great!” rating from the end customers of its institutional clients.
https://www.ascent.co.uk
Noble Systems
Noble Systems is a global leader in customer contact communication, providing innovative solutions for Contact Centre, Workforce Engagement and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of contacts each day.
Noble offers a unified suite of inbound, outbound and blended omnichannel communications specifically designed for collections, that include Best Time To Call, Account Ownership, IVR, Outbound Messaging, Digital Recording, PCI DSS Secure Payments, Speech Analytics and Unified Collector Desktops for voice and non-voice interactions. Our premise, cloud and innovative premise/cloud hybrid platforms include ACD, predictive dialling, blended processing, recording and monitoring, IVR, messaging, interaction analytics, workforce management and gamification.
With Noble Gamification, collections organisations can help drive productivity in the contact centre with ROI in less than four months. Gamification can deliver a positive effect on the organisation’s culture, increase employee motivation and improve employee satisfaction. It also enables collections organisations to compete effectively in the employment market by not only retaining more agents, but also attracting the highest calibre candidates.
Contact:
Sian Ciabattoni, Marketing Director
sciabattoni@noblesystems.com
0161 772 7100 x4380
www.noblesystems.com
@noblesystems
Qualco UK
Qualco UK delivers technology solutions to the collections industry and specialises in panel and asset management. Clients report an increase in collections and a reduction in costs using Qualco systems and services. Systems include IntraCollect – an internal collections platform – and ExtraCollect – an external recoveries management platform. Our optional PortfolioManager service offers a fully-outsourced, panel management solution. Analytics, performance management, oversight, query management and account & invoice reconciliation are included.
https://www.qualco.co.uk
Bottomline Technologies
Bottomline Technologies helps make complex business payments simple, smart, and secure. Businesses of all sizes, from corporations and banks to small-medium businesses rely on Bottomline for domestic and international payments and collections, efficient cash management, automated workflows for payment processing and bill review, and state of the art fraud detection, behavioural analytics and regulatory compliance solutions. Thousands of businesses around the world benefit from Bottomline solutions. For more information visit
www.bottomline.com/uk
Callminer
CallMiner is a proud provider of customer engagement solutions. With 14 years of industry leadership and over 2 billion hours of conversations mined. CallMiner believes that resolution is the fundamental driver of positive customer experiences. When contact centre agents and others responsible for customer engagement are empowered by insight and feedback, they can dramatically improve the rate of positive outcomes. Contact centre insight is a unique resource for realising the key drivers of satisfaction, loyalty and compliance verification. Our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, increase compliance, enhance collections and identify areas for process and product improvement. See how CallMiner’s award-winning platform Eureka, is transforming call centre performance management. Learn more at
www.callminer.com
Equiniti
Equiniti Credit Services provides advanced consumer credit technology and outsourced services to banks and other lending institutions delivering digitally enabled lending solutions to millions of UK consumers. Anyone with a personal loan or consumer credit agreement for a car, mobile phone, new kitchen or household furnishings and appliances is very likely to have had their loan processed through Equiniti Credit Services. The company has grown to become the UK’s leading loans management and credit technology business and by combining agile technology with expertly skilled resource, drives tangible value on behalf of its clients, managing credit assets in excess of £20bn.
www.equiniticreditservices.com
Forums International
http://forumsinternational.co.uk
High Court Enforcement Group
High Court Enforcement Group is the largest independent High Court enforcement company in England and Wales, with more authorised and experienced officers than anyone else. This lets us put our clients first. We are committed to exceeding clients’ expectations. We recruit excellent people and investing in their training, ensuring local knowledge, transparency and ethical behaviour – firm but fair enforcement. Our services Clients trust us to deliver and service is paramount. We cover all aspects of enforcement – judgment enforcement (including foreign judgments and employment tribunal awards), possession/eviction and rent arrears (commercial and residential), orders for delivery, commercial forfeiture and process serving. Contact us on 08450 999 666 or www.hcegroup.co.uk.www.hcegroup.co.uk
The London Institute of Banking & Finance
The Certificate in Consumer Debt Collection is the only qualification available to those working in debt collection that reflects the main themes of FCA regulations around improved collector training. It enables professionals to deliver better debt advice and tailor solutions to individual circumstances more effectively, ultimately improving dialogue between the client and the provider, leading to a more consumer-focused industry.
The London Institute of Banking & Finance is a leading provider of professional and academic qualifications to those aspiring to, or already undertaking, a career within the financial services industry. We work with banking and finance sector experts to develop our professional qualifications in banking, regulated advice and international trade finance. Our aim is to help both individuals and organisations to perform better. All of our qualifications are therefore providing clear career paths to match industry need and professional recognition and can lead to Chartered Associateship status.
Contact details:
Michael Nicholls, Relationship Director
Email: mnicholls@libf.ac.uk
Twitter: @StudyLIBF
LinkedIN: The London Institute of Banking & Finance
www.libf.ac.uk
Marston Holdings
Marston Holdings: Leading the way in ethical collections
Marston Holdings is the UK’s largest judicial services Group, operating a national enforcement network of over 6,000 colleagues recovering over £300 million on behalf of taxpayers and individuals. Marston takes its responsibility to all of its customers seriously, and seeks to ensure that people are treated with fairness and respect. For more information on our services, please contact: Tel: 0845 076 6263 Email: sales@marstonholdings.co.uk
www.marstongroup.co.uk
Nexum
NEXUM Credit and Collections Software is a specialist tool designed for credit and debt recovery teams, helping them efficiently manage accounts from pre/early arrears through to litigation and enforcement. Our clients include Utility, Education, Manufacturing, Retail, Professional Services, Solicitors, High Court Enforcement, Debt Purchase and Debt Collection organisations. Decision based treatment strategies, card and direct debit payments, telephony integration, customer self-service apps coupled with powerful analytical tools make NEXUM a complete solution for the accounts receivable, collections and debt recovery teams within your business. Recent developments within NEXUM have been aimed at helping our clients comply with industry regulations together with new legislation including GDPR.
For more information contact Susannah Leach e-mail sleach@nexumsoftware.com
http://nexumsoftware.com/
Telrock
Telrock provide complete lifecycle digital engagement solutions and arrears management solutions to major banks, credit providers and utility companies across Europe, Asia and North America. We help organisations engage with their consumers throughout the credit lifecycle, with a specific focus on collections and recoveries. Key products include: “SmartService” for marketing campaigns, customer servicing and fraud alerting. “SmartCollect” for digital collections with self-serve portal and “Optimus”, an enterprise class integrated collections and recoveries platform. Telrock serves major lenders, utilities, telcos, processors and BPOs. Email: laura.harrison@telrock.comwww.telrock.com
Webio
Webio’s ‘Intelligent Conversational” platform blends the power of AI chatbots and your agents to streamline inbound /outbound collections and customer engagement across all channels – SMS, WhatsApp, Webchat, Viber etc.
Using a ‘Blended AI’ approach, Webio AI agents can manage low-value conversations whilst working alongside live agents to deliver instant personalized responses whilst increasing agent productivity by up to 80%.
Webio’s award winning technology improves RPC rates, increases collections and lowers cost per £ collected. Optimize agent productivity and engage with 50% of customers who you failed to connect with.
https://www.webio.com